I would like to take this opportunity to thank you for your prompt response to the defective lift at our premises last month. The problem was attended to by your company with a high degree of skill and professionalism, which indeed, is what we have come to expect on all our premises, which include installations maintained by yourselves.
The disruption, especially to disabled members of the public was reduced to the bare minimum, which, in light of the recent reorganisation of the councils, has assisted in improving our public relations.
We will, of course, continue to ask for your assistance in the future, and wish your company every success.