“Afternoon Warren,

I have been advised that the lift at Regents View is operational again, so many thanks to yourself & the team for in resolving this so promptly.

“Hi Charlotte.

Your feedback and client customer service communications are truly excellent.  We are delighted to have you as our ongoing support contact.  Thank you.

I will update the client now.”

“Hi Richard

Just wanted to say thank you. Lift was back this morning thank all the gods. Saved me this weekend.

Thanks again

Phil

“Thank you very much for your support especially yesterday and over the past week. I realise there was a lot of call outs made last minute and a lot of chasing, which was down to the reopening today as I’m sure you’re fully aware. It’s much appreciated that you and your team were there to pick it all up and push for early completion.”

Kasia

Facilities Coordinator

I just wish to say thank you so so much to Stewart, who came to my rescue and went above and beyond to help me out of the lift. He got it working quickly so I didn’t have to struggle up the flights of stairs to my home. I have a lung condition and I struggle daily.. It truly meant so much to me that he helped me. You guys should be proud of him!

Engineers Steve and Craig are both a credit to the company and a pleasure to have in my home. They have helped me out a lot, are polite and really friendly.

I’d just like to pass on a massive thank you to RJ lifts, we could not fault the service that we received at very short notice also!

Kind Regards,
Laura

I just wanted to let you know that we appreciate all the efforts that you and your team are putting in to keep ALL of our lifts in service.

– Housing Association Client, 24 February 2021

I want to say how polite and hardworking RJ Lift’s engineers were when they came out on-site to us. They worked very professionally and diligently and I am extremely happy with the work that has been carried out.

– Folkstone 26 January 2021

Good morning,

I wanted to say how impressed I have been with the company, from the initial telephone call to the visit from Pat and the excellent package of information we have been given about the new lifts.

Pat came to the site on time… he was friendly, knowledgeable and efficient.  After the survey he explained his findings and the next steps in the process. He checked my understanding which is a real customer service quality I appreciate because it gave me time to absorb the information.

Excellent customer service and a great company representative.

With Thanks,

JH

Leeds

23rd October 2020

Good Evening

The tenant of the above property has just called to give some feedback regarding the above repair.

She wanted to say her stair-lift is now working really well and she is really grateful, she says the Op did a brilliant job.

Many Thanks

DS

Customer Services

Hull

9th September 2020

Hi Sue,

R J Lift Services are a really professional outfit.

For a free quote call them on 0800 999 1177.

Speak soon.

Graham

Poole

13th August 2020

Richard M has been an absolute pleasure in supporting our lifts. He has been nothing but professional in how he conducts himself and updates when issues occur.

MS

Estates Operations Officer

Nottingham

5th August 2020

Massive thanks from the store staff ………. because the real work is done by you guys, so thank you.

Kind regards

Tony

Regional Facilities Manager

London

29th July

Thank you for coming out this afternoon and fixing our lift. I only logged the call yesterday and am very relieved that you came out to fix the lift so quickly. I no longer need to climb 4 flights of stairs with a pram and two young children in tow.

Thank you

Vic

London

13th July 2020

Well Jessica, first repair to lift completed in 20 minutes or so. Very nice young fellow.

This all looks good for a long and happy relationship between RJ Lifts and me!

Bless you for your speedy assistance.

Adam

London

10th July 2020

Wow, quick work. Our client called me this morning to say thank you for looking into this. She said that R J Lifts had come this morning and got the lift working again. She is very grateful and presumably looking forward to getting into her own bed again for the first time in months.

Thank you for your help in this.

Stuart

Customer Services Advisor, Norwich

3rd July 2020

Just a note to thank Amy for being so good and fast at getting back to me about our lift repairs.

Kindest regards,

Jilly, Technical Services

Thames Valley

11th June 2020

Dear Amy,

Thank you for your prompt replay and getting lift phones back in service. Excellent work.

Kind regards
Gary.

I just wanted to say thanks for the speed at which you attended and sorted our lift issue yesterday.

Having suppliers I can count on is essential to the smooth running of our operation, and the service yesterday was excellent.

Please pass on my thanks to all those involved in the job.

Thanks,
George Facilities Coordinator

In terms of performance we cannot thank you enough for the great service you are providing. Not had any negative feedback from sites and your team have been really helpful over the last few weeks.

Shout out to Jessica who has been really helpful with servicing side.

Property Support Centre Helpdesk Operative

Many thanks for your efforts over the last couple of days.

It is very much appreciated with the efforts and work that you and the team do.

JW

Nottingham

5th March 2020

I have been very pleased with RJ since you came on to our maintenance contract.

JV

Kilmarnock

23rd February 2020

I’d like to mention how good Gareth is. He did a great job for us and we’re very happy with his work.

DB

Gloucester

13th February 2020

Hi Jessica,

You are a star. Thank you so much Jessica, you have been really helpful and it is much appreciated.

LD

East Kent

12th February 2020

Dear Richard

Just a quick note to say thank you for sending your technician yesterday and a bigger thank you for getting the lift back in to action.

Well done and much appreciated.

PF

Sussex

31st January 2020

Compliments to R J Lifts on the excellent service you provide. Please pass on our thanks to your engineers.

JW

Lincoln

9th January 2020

Thanks again to your staff for the quick and professional response this week, it is much appreciated.

Kind Regards,

PO

Birkenhead

30th November 2019

I would just like to say thank you…again for the prompt response in attending yesterday to get the lift running, and a subsequent visit today to fit safety edges.

Your staff, including Amy, are always helpful and keep me informed of what is happening.

Once again, thank you for what you do.

Tim

Bournemouth

13th November 2019

The current standard of repairs and response is very good. We are very impressed with the level of service provided by RJ Lifts.

CG

Nottingham

7th November 2019

Hello Richard,

I hear congratulations are in order; you’ve won the contract. I’m pleased that they have chosen the right company!

Kind Regards

TW

Dorset

24th October 2019

Please pass on our thanks to the RJ team and Tim for responding to this matter so promptly, truly appreciated.

Phil

Lincolnshire

3rd October 2019

Good Morning,

Just thought I’d like to share this with you – I think that Tim is an asset to your company; always very cheerful and positive when he comes to service the lift. He creates such a happy atmosphere.

We really appreciate how passionate he is about his job and his is always willing to speak to us when he arrives into the building. We are delighted to have him here and indeed he is always welcome.

We always look forward to seeing him.

Thank you.

Kira

Lincoln

3rd October 2019

Thanks

I promised a brief email to provide some feedback on the project overall and would like to convey my thanks for the standard of works completed.

Throughout the project your staff conducted themselves professionally with Christian ensuring the project ran smoothly and completing the task before the stated end date.  Any issues that arose throughout the task were dealt with in a professional and efficient manner which displayed a high level of commitment to ensuring we, the customer, received a quality service.

Please pass my thanks on to the team and I look forward to speaking with you again shortly.

Kind Regards,

Gary

Leicestershire

3rd September 2019

Greatly Appreciated

Thank you very much for your time and effort Laura.

Kind Regards

Richard S

Services Manager

London

1st September 2019

Major Incident Resolved

On behalf of the Trust, we would like to thank R J Lifts and particularly the engineer who attended, Richard, who went the extra mile, staying on site until nearly midnight until the situation was resolved.

Please pass on our thanks to your whole team and especially Richard for all their hard work and dedication.

Kind regards,

Lee

Nottingham

14th August 2019

JUST WANTED TO SAY…

Competent, Friendly, Professional

I just wanted to say that Brad from RJ Lifts has been out to service the lift…… He was most competent, friendly and professional….

Many thanks,

Nicky

Edmonton

15^th May 2019

Chaos averted!

Please could you pass on my thanks to everyone involved in the response to getting the lift repaired and back up and working.

This could have caused chaos in the home, certainly coming to the weekend of Mother’s Day.

From all the team and residents and myself.

Kindest regards,

Neil

Hull

29^th March 2019

New Lift Installation

Many thanks for the new install of the lift also the feedback from the site team has been great.

So thank you all very much

Many Thanks

Dan S

Surrey

18th January 2019

Engineers were great at fixing our lift!

Just dropping  line to say that Lloyd and Kev were great fixing our lift.

Kind Regards

Lynette H

Liverpool

7th December 2018

I could not be more satisfied with the service that they have provided and the professionalism they showed

I just wanted to take the time out to say how fantastic the engineers that have attended site over the past 2 days have been.

They have acted with nothing but the utmost professionalism when dealing with clients and myself.

They worked tirelessly to fix the lifts that were continuously broken down and have kept me completely up to date with everything they have been doing.

The specific engineers that have really been fantastic were the two Tom’s, Ryan and Stuart. I could not be more satisfied with the service that they have provided and the professionalism they showed during the past 2 days. They are a credit to your company.

Peter G

Site Engineer

London

7th December 2018

Please Pass On My Thanks

Good Afternoon,

I would just like to say that after about 4-5 weeks the lift is finally up and running.

All of the engineers that have attended during this time have been polite, considerate of our client group and very professional. They have worked tirelessly to try to rectify the fault with the lift which I know has not been easy.

Please pass on my thanks to Lloyd and Ryan who both attended today and also to any other engineer that came out whose names I did not make a note of.

Kindest regards

Debbie C
S S Manager

Cambridge

5th December 2018

Please proceed with the Works!

Good Morning Richard,

That’s great news many thanks for your excellent service.

Many thanks for the quick reply for the requested quotation’s, please can you proceed with the works

Kind regards

David N

Dover

22nd November 2018

Greatly appreciated by myself and others

We are just coming to the end of the critical period using the lifts. Having just talked to the client could you pass on our thanks to Richard F for his efforts keeping the lift running through the critical period, especially for his efforts over the Bank Holiday when he came in off his own holidays to carry out repairs to keep us going over the bank holiday weekend, this action was greatly appreciated by myself and others

Kind Regards

Nigel B

C C Supervisor

Coventry

21st November 2018

Please Renew my Contract!

I think this is such a good company to continue to use, please renew my contract.

Kind Regards

Andy B

West Yorkshire

12th October 2018

They did a brilliant job.

Could you please thank Dan W and Alex C, two of your lift engineers for doing such a good job and all there hard work yesterday. They both did a brilliant Job.

Kind Regards

BS

Crewe

11th October 2018

Really impressed with both of the engineers

Can I just say that I was really impressed with both of the engineers yesterday, they identified the problem very quickly which happened to be one that has been ongoing for sometime but rather than doing a quick fix they really took the time to make sure all the doors were operating exactly as they should be including fixing the self closers.

Please pass on my appreciation

Kind Regards

Joshua

Southampton

28th September 2018

I await a report & quote for repairs

Following your service today , I would like to firstly say what a pleasant chap he was .

I await a report & quote for repairs.

Also could you organise a dilapidation report for our silo lift please 

Regards

Samantha

Andover

27th September 2018

Ryan did a great job

Thanks for sorting the door with such short notice last night.

Ryan did a great job and fixed it very quickly.

Thank you

Kind Regards

Mark

Site Maintenance Co

Cheshire

13th September 2018

Thank you for repairing our lift.

The engineer you sent was very knowledgeable and competent.

The next stage is, will you please forward a quotation for a Service Contract with yourselves.

Thank you again its such a pleasure to see the lift back in operation and the tenants are happily using it again.

Regards

Costi

Harrow

6th September 2018

thank you to R J Lift Services for rectifying the lift issue

Hello,

A tenant  has contacted us to say thank you to R J Lift Services for rectifying the lift issue they have had in the block – allegedly an issue has been going on for months and he is grateful for the issue to be sorted,

Kind Regards

Customer Service Officer

Worcester

20th August 2018

R J Lift Services are excellent! 10/10

Hi Mike

Just a brief (but important) email, to say thank you very much for your help with the lift at our Unit.

It is at times of crisis you see just how dependable contractors can be; and R J Lift Services are excellent! 10/10.

Kind regards,

Estates Manager

Lincoln

17th August 2018

A credit to your company

May I take this opportunity to thank the two engineers who attended my home on 17/7/18 to fix my home lift.

They are a credit to your company being both polite and helpful in carrying out the repair.

I cannot commend them too highly.

Patrick

17th July 2018

to you & your team

Hope you are doing well, I would like to thank you and your team at R J Lift Services for the hard work you have inputted in order to reinstate the lift. I know I haven’t been easy to work with as I have kept pressuring but please understand I wanted my tenants to be happy. We would like to go ahead and set-up a lift service agreement with yourselves.

Kind regards,

Cristian

6th July 2018

Damaged Internal Lift Door

I would like to thank you for your speedy response to the damaged internal lift door breakdown yesterday. Both the engineers worked extremely hard to repair the door as best as possible and returned the lift back to service.

Kind Regards

Neil

13th June 2018

A Big Thank You To You & R J Lift Services

Hi Joe
Thank You & R J Lift Services for your continued support to Mind North Staffs
I would just like to say a big thank you for coming to our event and your generous donation!!!
It means a lot to us, anyway it was lovely to see you and have your support.

Thanks again,
Dorota

21st May 2018

I can’t  Thank you enough for the fast response time

After having various engineers sent out by the housing over the last 4 years to sort out my daughters lift, ( from another company, and couldn’t find/fix the fault) We have Just had our first visit from Clive (Cardiff branch) of R J Lift Services who has fixed the issue with our lift, in 2 hours!

For the first time in 4 years we have a fully functioning lift,  and I can’t  Thank you enough for the fast response time and in getting Clive out to fix it!

Please also pass our Thanks onto Clive, he was fantastic! It was lovely to have an engineer who not only knew what he was doing, but who was also friendly and easy to talk to. He’s a Top man!  Thank you Clive!!

Regards

Gail

23rd February 2018

Dougie Mac COTY

Thanks again for choosing the Dougie Mac as one of your Charities of the Year!

We are really looking forward to working with you.

Kind regards

Steph

Business Development Fundraiser

on behalf of Douglas Macmillan Hospice

Stoke on Trent Churches Community Night Shelter COTY

Hi Joe,

Fantastic to hear from you! Thank you ever so much for thinking of us for your charity of the year – we are so very grateful!

In terms of donations, we always need new sleeping bags, and packs of new underwear (boxers) and socks. Things like rucksacks, hats, scarves and gloves are also really useful.

Please pass on our thanks to everyone at R J Lift Services!

Kind regards,

Carrie

Project administrator

Churches Community Night Shelter

WELL DONE TO THE R J LIFT SERVICES TEAM!

Working with yourselves has been a pleasure, particularly when we look back at the difficult times we had with the previous service provider.

May we wish you all the best.

Kind regards

R F Manager

5th January 2018

A big thank you.

Please can you pass my thanks on to the engineers from R J lift Services who visited on Saturday. They were excellent and went above and beyond

Service Contract Please!

We were very pleased with the efficiency of your engineer and now have an operating lift.  We are wondering if we would benefit from a Service Contract and perhaps you could give us a quote for this.

Cheers

David

Diligent, conscientious Engineers

You might want to pass on our managers positive comments about the engineers that worked on the repairs.  She told me they were diligent, conscientious and she was very happy with their work.

Good morning Richard

Thanks for the update and your team’s hard work.

Best regards

Hi Cheryl.

I would like to thank you and RJ lifts for the quick response to our lift issue.

We would like RJ Lifts to quote us on a service agreement.

Thanks to your company and staff

I would like to take this opportunity to thank your company and the staff who have recently refurbished our lift it has been done to an excellent standard with as little fuss and interruption to our day to day operations in an autistic specific environment the lads were punctual efficient and courteous and catered well to our needs

Many thanks

Actually a pleasure to work with R J Lift Services

I do want to say that whilst we have had issues, you and your team have been very honest and open in any resolution.  The team(s) that attended site have been knowledgeable and overall have reacted well to both the situation and the pressure me and my team apply.

It is actually a pleasure to work with R J Lift Services; certainly compared to some of the dross I have to engage with.

Hi Helen,

Thanks for the excellent response on the call out and you engineers work.

Perfect.

Thanks Richard as always for great service.

Many thanks for getting this sorted and the prompt action.

The engineer sent was very good and explained clearly the issues.

Thanks Guys!

Just a quick note to say Thanks to the guys that attended site on Sunday, they both worked their socks off to change the damaged lift door for the one that we had on site to use on Lift Number 5 this weekend and get us an operational Lift for today’s production.

How impressed we all are!

Would just like to say how impressed we all are with R J Lift Services, Simon was very thorough and polite and we were pleased with the level of service and knowledge.

Thank you for your excellent response to the breakdown on our lift 28. As you are aware this lift is critical to our production process.

Due to the dedication and hard work of your team problems were resolved and the lift put back into service with the minimum of disruption to production. Would you please pass on these thanks to your team.